USPS-NGEN-IT Service Delivery Consult Sr, Secret Clearance|Tier II in Kansas City, MO at GDH

Date Posted: 2/14/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
    Consultant
  • Experience:
    Not Specified
  • Date Posted:
    2/14/2018
  • Job ID:
    28988

Job Description

Description:
Responsibilities: Ten or more (10PLUS) years of experience with some Project Management and Customer Service skills, along with a general understanding of related technologies. Responsible for ensuring the internal processes related to IT Service Management and Delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability. This role will leverage processes, utilizing ITIL best practices, to ensure the IT organization designs, deploys and sustains high quality, highly available solutions that align with business and IT strategic objectives. Primary areas of responsibility will be the areas of Incident, Problem, Change and Availability Management. This role will also ensure that Information Technology has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility and visibility to the organization. Required Certifications: None.