IT Support Specialist in Morrow, GA at GDH

Date Posted: 1/31/2018

Job Snapshot

Job Description

Our client is seeking an experienced IT Support Specialist (ITSS) 

Responsibilities include:

• Log & assign support calls within a help desk ticketing system, follow-up with customers, provide feedback and update ticket status with detailed descriptions from entry to resolution; and properly escalate unresolved issues to the next level of support or appropriate resources

• Use existing support tools to perform remote troubleshooting to resolve customer problems in a timely and accurate fashion

• Assist in updating and testing standard software configuration on desktops and laptops

• Provide support for user applications such as Microsoft Windows, Office 2016, and Office 365

• Analyze and evaluate issues and make recommendations to reduce future occurrences

• Identify standard hardware needs and coordinate repair and/or replacement on desktops, laptops, notebooks, printers and scanners; work with Dell rep to provide equipment quotes for District Attorney offices to utilize in purchasing decisions

• Track computer assets such as desktops & laptops to include tracking warranty dates for computer refresh in all offices; coordinate with local charity on disposal of surplus equipment

• Assist with office and equipment moves as needed

• Maintain an organized and tidy IT workroom and spare equipment room

• Provide after-hours IT support when scheduled and must be able to travel to provide support onsite in offices (occasional travel, less than 10%)

Required Minimum Qualifications:      

Associate’s degree in Information Technology or closely related field. Minimum four years of experience in helpdesk support. 

Preferred Qualifications:

Previous experience in an IT department within the state is highly preferred. Ability to work independently and complete assignments as a member of a team, and provide excellent customer service to internal and external customers. Able to handle multiple tasks simultaneously and demonstrate excellent interpersonal skills. Excellent problem solving/analytical skills and attention to detail is required. Candidate must demonstrate professionalism, enthusiasm and patience for serving customers and must be able to learn new tools and technologies as needed. Ability to lift and move up to 40 pounds is required.