Engineer: Component Design - I in Plano, TX at GDH

Date Posted: 2/15/2018

Job Snapshot

Job Description

Video Collaboration Engineer 

Job Description 

This individual will assist the video collaboration team in supporting, evaluating, implementing and any redesign, re-architecture of client's global video collaboration environment 
• Ability to conduct short-and long-term planning to meet current and future collaborative requirements. 
• Collaborate with other members of the network, voice and video teams to deliver, enhance and support the global video collaboration environment. 
• Partner with client's Facilities Dept. to design collaboration spaces while balancing functionality with cost 
• Consult with various business units regarding their video collaboration needs and provide ideas and solutions that further enhance the collaboration culture 
• Identify the effectiveness and efficiencies of existing video collaboration systems (Polycom, Cisco etc). Help develop and implement strategies for improving the efficiency, reliability and performance of these systems and/or replace where necessary. 
• Contribute to standard operating procedures and diagrams for the video ecosystem. Help establish system administration standards and procedures as it relates to any new deployment or changes to existing infrastructure. 
• Manage collaboration/video issues and ensure they are promptly resolved 
• Coordinate vendor escalations by acting as a bridge between the vendors engineering resources and the client. 
• Contribute to workflow across change requests, documentation, ticketing, design sessions and meeting participation. 
• Ensuring current and accurate documentation of current environment including user facing how to docs and training collateral 
• Ensuring a consistent and reliable video collaboration environment, with careful regard to availability, connectivity, performance, and security. 
• asset lifecycle management 
• At least 5 years in a video conferencing role, with a range of video infrastructure and heavily involved in design and implementation within a global environment 
• Experience with video collaboration services and technologies from vendors such as: Polycom, Cisco, Skype, WebEx, On24, Arkadin etc. 
• Proven technical integration experience within multi-vendor conferencing environments including Skype, WebEx and other cloud and vendor technologies 
• A deep understanding of current and future video conferencing protocol standards: SIP, H.323 
• An understanding of network switching and routing as related to real-time communication including QOS 
• Able to work independently, while at the same time demonstrating a collaborative and team work style. 
• Ability to work with a wide array of stakeholders, including senior management, vendors, technical staff and end users and effectively articulate and present ideas. 
• Great interpersonal skills and passion to build relationships within and across teams. A positive team player with excellent communication skills 
• Experience with Polycom private cloud is a MUST