Customer Support Engineer in San Jose, CA at GDH

Date Posted: 2/13/2018

Job Snapshot

Job Description

GDH Consulting is looking for a Customer Support Engineer to work onsite in San Jose, CA.

Role & Responsibilities

The Customer Support Engineer is the connection to customers and builds effective working relationships while solving their issues, managing expectations, and leaving the customer feeling valued. The successful CSE:
  • Continually develops their working knowledge of networking products and protocols to provide second/third level technical support on a worldwide basis via phone, email, web and remote access in designated technology focus area 
  • Effectively utilizes databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction 
  • Shares knowledge to build relationships, and effectively troubleshoots problems both alone and as part of a team. 
Minimum Qualifications

  • CCNA or equivalent level of demonstrated networking knowledge or experience including TCP/IP and Routing Protocols 
  • Troubleshooting experience with Operating Systems: VMware, Linux, Microsoft 
  • Commitment and ability to resolve complex technical problems, multitask, and be dedicated to customer success 
  • Excellent verbal and written communication skills 
  • Innate crisis management skills and ability to handle critical customer issues/problems 
  • Experience interacting with customers/partners or in a client facing role. 
Desired Skills

  • BS in a technical field (CS/EE preferred) or equivalent; 5-7 years of relevant experience 
  • Programming skills (Python, Linux, Shell Scripting) 
  • Troubleshooting experience using wireshark, tcpdump, finisar or other protocol analyzers 
  • Specific knowledge of products within: Data Center (UCS/Nexus), Virtualization, Storage, Networking 
  • Cisco Certifications: CCNP/CCIE DC, VCP-DCV, RedHat, MCSE, AWS, HP, IBM, Dell Server Support certifications