USD - Associate Product Analyst in Peachtree City, GA at GDH

Date Posted: 1/9/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
    Other
  • Experience:
    At least 1 year(s)
  • Date Posted:
    1/9/2018
  • Job ID:
    28298

Job Description

Description:
JOB DESCRIPTION: 
  • Under direct supervision, responsible for responding to routine customer inquiries regarding products.
  •  Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action. 
  • Recommends solutions to customer application questions. 
  • Maintains log of problems so that recurring problems can be reported to product development. 
  • Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers. 
EDUCATION: 
  • Bachelor's degree or equivalent.
 EXPERIENCE: 
  • Minimum 1 year experience. 
  • Proficient computer software skills. 
  • Good written and verbal communication skills.